The Fur Love Pampered Pooch Hotel is Fur Love’s exclusive reward programme, that offers benefits to our retail customers worldwide.
This program is managed by Fur Love Limited (NZBN 9429047035140) (“we” or “us”) for the benefit of its customers (“Customer” or “you”) by opting in to The Pampered Pooch Hotel, you agree to the below Terms & Conditions as well as our Privacy Policy. Please read these carefully before you opt into the programme.
Opting in to the programme is upon the creation of a customer profile by providing personal information for the Fur Love database, online via the programme sign-up box on thefurlove.com, and then selecting the check-in option from the Pampered Pooch Hotel Rewards page on the Fur Love website.
When we refer to Fur Love (or we or us) in these Terms & Conditions, we mean The Fur Love Ltd, NZBN 9429047035140.
1. Who can join the Pampered Pooch Hotel?
a. To join the Pampered Pooch Hotel, you need to provide us with your email address (we can only open one account linked to an email address) and then select the check-in option from the Pampered Pooch Hotel Rewards page on the Fur Love website. The benefits of Pampered Pooch Hotel will be available to you only in relation to purchases and other actions you make on our website using this email address.
b. If you are under the age of 18, you must have your parent or guardian’s approval to join the Pampered Pooch Hotel programme. Your parent or guardian will need to read these Terms & Conditions, along with our Privacy Policy.
c. If you are a Fur Love team member or eligible for a Fur Love wholesale discount or family discount, you are not eligible to join Fur Love Pampered Pooch Hotel.
2. Joining the Pampered Pooch Hotel
a. Joining the Pampered Pooch Hotel is easy. You can join by clicking “Create an account” on the Fur Love Pampered Pooch Hotel account website, and selecting the check-in option from the Pampered Pooch Hotel Rewards page on the Fur Love website.
b. Remember, if you are under the age of 18, you must have your parent or guardian’s approval to join the Pampered Pooch Hotel. Your parent or guardian will need to read these Terms & Conditions. We will assume if you are under 18 when you join, that you have complied with these requirements.
c. Joining is free and there are no fees to be a member. But, to earn any rewards, gifts, benefits or offers, referred to as Rewards, you will need to purchase Fur Love products or complete actions listed in your rewards account as explained in these Terms & Conditions.
3. Benefits of joining Pampered Pooch Hotel
a. The benefits you receive depend on the amount of Pooch Stars you have earned and which Suite you have reached within the programme.
b. The benefits offered to members may occasionally change. We publish details of the current Benefits of the Pampered Pooch Hotel Page on the Fur Love website. Please make sure that you check the Fur Love website from time to time so that you know what Benefits may be available to you.
c. If we make changes that will reduce your Benefits, this will be at our discretion and may take effect immediately.
4. How Pampered Pooch Hotel works
a. You attain Pooch Stars by purchasing products or earn Pooch Stars by completing actions listed in your rewards account. Just click on the 'Earn Points' tab in your account to see the list of Pampered Pooch festivities available for you to take part in.
b. The more pooch stars you earn, the more rewards you are eligible for. It’s simple, just click on the “Rewards” tab in your account and you will see the list of all discounts and perks you can redeem your Pooch Stars for.
5. What do you need to do when making a purchase?
a. Please make sure you log into your Fur Love account to make sure that your purchase is included in your Pampered Pooch Hotel spend. Make sure you use the same email address you provided when you created your account. Guest checkout purchases through our online store will not contribute to your Pampered Pooch Hotel status and cannot be added at a later time after you have made the purchase.
6. Restrictions that apply to your Pampered Pooch Hotel membership.
a. You can only have one Pampered Pooch Hotel membership and cannot transfer your membership or your Pampered Pooch Hotel spend to anyone else. This means that you also cannot accept anyone else's Pampered Pooch Hotel spend.
b. Pampered Pooch Hotel Pooch Stars have no cash or monetary value and cannot be taken or transferable or exchangeable as cash or equivalent. Benefits cannot be exchanged for other Fur Love products.
c. If you think you have more than one Pampered Pooch Hotel membership, please contact our support team via the Contact Us page on the Fur Love website. If you do have more than one membership, we may be able to merge those memberships for you.
7. Redeeming your rewards
a. Rewards are not transferable and cannot be redeemed or exchanged for cash or the equivalent.
b. Any rewards you are entitled to redeem, will depend on the amount of Pooch Stars available on the day. Pooch stars rewarded have an expiry of 12 months unless more earned prior to 12 months. We will notify you of the reward you may redeem either by email (if you accept to receive email notifications from us) or you may see them on your Pampered Pooch Hotel account. Pampered Pooch Hotel members who have opted out of receiving our email communications will not be notified of rewards by email, but you are still eligible to use and redeem rewards.
c. Any reward that you are entitled to as a Pampered Pooch Hotel member may be subject to specific terms and conditions. All terms and conditions, including expiry dates, will be communicated to you at the time of reward notification.
d. All rewards are subject to availability. Fur Love is not liable for rewards not being available for any reason.
8. Fur Love's liability in respect of Pampered Pooch Hotel
a. We do not make any representations and warranties to you in relation to Pampered Pooch Hotel, the reward or the value of membership of Pampered Pooch Hotel, other than the representations and warranties we cannot exclude as a matter of law.
b. We exclude all liability to you in relation to your Fur Love Pampered Pooch Hotel membership and the rewards other than any liability we cannot exclude as a matter of law.
c. If we cannot exclude our liability to you in relation to Pampered Pooch Hotel and the rewards, then, to the extent permitted by law, our liability to you will be limited to the re-supply or any relevant rewards that you are entitled to as a result of your Pampered Pooch Hotel membership.
9. Change of details
a. You will need to inform us of any change to your name, address, contact number or email address. You can do this by logging into your account of the Fur Love website or contacting us via the "contact us" page on the Fur Love website. Unless you do this by logging into your account, we may also ask you to provide acceptable identifiable information to change your member details.
b. Fur Love is not responsible if you do not notify us of any change of details, which may result in you not obtaining any reward or the loss of rewards.
10. Opting out of communications
a. If you would like to opt-out of communications from us, you can click on the "unsubscribe" link at the bottom of any email you receive from us.
11. Terminating your membership
a. If you would like to terminate your Pampered Pooch Hotel membership, you can do so by contacting us via the "contact us" page on our website.
b. If your Pampered Pooch Hotel membership is terminated, you will no longer be entitled to accrue any rewards or benefits from the Pampered Pooch Hotel.
c. We may also terminate your membership without notice if we think you have breached these Terms & Conditions.
d. We are entitled, if we determine to do so, to terminate your Pampered Pooch Hotel membership at any time. We may terminate your membership without notice if you do not use your membership for a long period of time and, as a result, we believe you are no longer a Fur Love customer.
12. Changes to the Terms & Conditions
a. We keep these Terms & Conditions on the Fur Love website, so it is easy for you to access them.
b. We try not to change the Terms & Conditions too often, but sometimes we need to, for example, if the law changes. If we do need to make a change to our Terms & Conditions, we will put the updated version on the Fur Love website straight away.
c. If you continue to use your Pampered Pooch Hotel membership after we change these Terms & Conditions, you will be deemed to have accepted the changed Terms & Conditions.
13. How to Contact Us
a. If you have any questions, or if you have any concerns or a complaint about Pampered Pooch Hotel, please contact us. You can do this by using the "Contact Us" page on the Fur Love website.
14. Governing Law
a. These Terms & Conditions are governed by the laws of New Zealand. These Terms & Conditions were last updated on 16 September 2025.