Terms and Conditions

These are the official terms of use for thefurlove.com (the ‘website’), which is operated by Fur Love Limited. The content and services available on the sites are provided to you by Fur Love Limited and are subject to the following terms and conditions. 

Please also review our Privacy Policy in connection with certain functionality, ordering information and/or promotions. By accessing or using the sites, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions.

Fur Love Limited reserves the right to update or modify these terms and conditions at any time. When changes are made, we will make the revised version available on this webpage.

Please read these terms and conditions carefully before accessing or using this website. By accessing or using any part of this website, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access this website or use any services.

Our store is hosted on Shopify operated by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


All information and content available on the sites, including but not limited to Fur Love Limited’s name and logo, product images and descriptions, site design, text, graphics, images, trademarks, the selection and arrangement thereof are the property of Fur Love Limited and are protected by copyright law. No part or portion of this site may be copied, sold or used in any manner without the written consent of Fur Love Limited.


Our sites provide general information about Fur Love Limited and the products and services we offer. The information contained in the site has been prepared solely for the purpose of providing information about Fur Love Limited. We reserve the right to change, delete or move any material on the site at any time without notice. Fur Love Limited shall not be liable to you or any third parties for any direct, indirect, special consequential or punitive damages allegedly sustained arising out of your access to or inability to access the site. This includes viruses alleged to have been obtained from this site, your use or reliance on the site or any of the information or materials available on the site, regardless of the type of claim or the nature of the cause of the action.

Using the sites

Your right to use the sites is personal to you. You may not authorise others to use the sites and you are responsible for all of your own use of the sites. Content, information and advice given on the sites are free of charge (unless otherwise stipulated). You are responsible for your own network and connection charges.

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

Use of products and services

All of the products purchased from the sites should be used in accordance with the product’s instructions, precautions and guidelines. Please contact us if you have a question regarding shopping on thefurlove.com.

All prices displayed on thefurlove.com are represented in local currency. Where applicable, local taxes are shown and included in the price. All prices are correct at time of publication; however, we reserve the right to alter prices for any reason at any time. Products displayed on thefurlove.com may be purchased using a secure online Visa or Mastercard transaction facility. Credit card transactions are processed in New Zealand. Some banks may charge an overseas transaction fee and/or foreign currency exchange fee for purchases made outside of New Zealand.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Fetch & Reward - Recycling Programme

1. Fetch & Reward Recycling Program:
The "Fetch & Reward" Recycling Program is designed to encourage and incentivise customers to contribute to environmental sustainability by recycling their empty Fur Love products. Customers who meet the eligibility criteria outlined below can participate in the Program and exchange five empty products for one product of their choice.

2. Eligibility:
2.1 Participation in the Program is open to all individuals aged 18 years or older.
2.2 Eligible products for exchange must be of reasonable quality, excluding 100gram pouches. Fetch & Reward reserves the right to determine the acceptability of returned products.

3. Program Process:
3.1 To participate, customers must collect and retain five empty products meeting the criteria mentioned in section 2.
3.2 Participants should send an email to info@thefurlove.com with the subject line "Fetch & Reward Recycling Program - Exchange Request."
3.3 In the email, participants must provide the following information:- Full name- Contact number- Mailing address- List of the five empty products to be exchanged- Preferred product of choice for exchange (include product name, size, and variant, if applicable)
3.4 Fur Love will review the exchange request and respond within 7 business days with further instructions.
3.5 If the exchange request is approved, Fur Love will arrange for the collection of the five empty products and provide instructions for shipping.

4. Product Exchange:
4.1 Upon receiving the approved exchange request, Fur Love will send a shipping label to the participant for sending the empty products.
4.2 Participants are responsible for securely packaging and shipping the empty products using the provided shipping label.
4.3 Once the empty products are received and inspected by Fur Love, participants will be notified via email.
4.4 Participants will be provided with a unique code to redeem their chosen product on the Fur Love website. Shipping fees apply as per normal.
4.5 The chosen product must be within the available inventory and meet any applicable terms and conditions for individual products.
4.6 Fur Love reserves the right to substitute the chosen product with an equivalent product if the chosen product is unavailable.

5. General Terms:
5.1 The Program is subject to availability and may be modified, suspended, or terminated by Fur Love at any time without prior notice.
5.2 Participants are responsible for ensuring the accuracy of their contact and shipping information.
5.3 Participants are responsible for the costs associated with packaging and shipping the empty products to Fur Love.
5.4 Participants must follow any additional instructions provided by Fur Love throughout the exchange process.
5.5 The exchanged product is not transferable, refundable, or exchangeable for cash.
5.6 Fur Love is not responsible for any lost, stolen, or damaged items during the shipping process.

6. Data Privacy:
By participating in the Program, participants consent to the collection, use, and storage of their personal information as outlined in Fur Love's Privacy Policy.

By participating in the "Fetch & Reward" Recycling Program, participants agree to abide by these terms and conditions. Fur Love reserves the right to interpret and enforce these terms at its discretion.

Promotions and offers on the sites

All promotions and offers are exclusive to thefurlove.com unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and Fur Love Limited reserves the right to revoke promotions and offers at any time and for any reason without notice. A minimum spend or designated number of products purchased may be required to qualify for a promotion or offer. Any such requirement will be outlined in the promotion or offer details. Fur Love Limited reserves the right to run promotions and offers for sets periods of time and in specific geographies and not others if it so chooses. Free gifts cannot be exchanged for cash, resold by the purchaser, or returned for refund or replacement unless the product is faulty. Any decision made by Fur Love Limited regarding promotions and offers on the sites is full and final. 

20% OFF Easter Sale 29.03.24 - 02.04.24 
1. Sale Duration: The sale will commence on 29th March 2024 at 9am NZST (New Zealand Standard Time) and will end on 2nd April 2024 at 11:59 pm NZST.
2. Eligibility: The sale is applicable to all customers who make purchases online at www.thefurlove.com during the sale duration and spend minimum $30.
3. Discount: A discount of 20% will be applied to all eligible products during the sale period. The discount will be automatically applied at the checkout when minimum $30 per order. 
4. Minimum Purchase: A minimum purchase amount of $30 is required to be eligible for the sale. The minimum purchase amount does not include shipping charges or any applicable taxes.
5. Applicability: The sale is applicable only to online purchases made on www.thefurlove.com. In-store purchases or purchases made through any other platform or retailer will not be eligible for the sale discount.
6. Discount and Shipping Exclusions: The 20% off sale cannot be combined with any other discounts, promotions, or coupons. Additionally, the discount does not apply to shipping charges. All shipping charges will be calculated and added separately at the checkout. The 'My Dog's Booty Smells Like..' Candle is not included in the sale.
7. Product Availability: The availability of products during the sale is subject to stock availability. TheFurLove.com reserves the right to modify, limit, or discontinue the sale at any time without prior notice.
8. Returns and Exchanges: Products purchased during the sale period can be returned or exchanged according to our standard return policy. Please refer to our Returns & Exchanges policy on the website for detailed information. Please note that any product purchased during the sale period can only be returned or exchanged at the same discounted price it was purchased for during the sale.
9. Order Processing: Orders will be processed and shipped in the order they are received. However, please note that there may be delays in processing and shipping during high-demand periods.
10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.

By participating in the sale, you agree to abide by these terms and conditions. thefurlove.com reserves the right to modify or update these terms and conditions at any time without prior notice. Please review the terms and conditions periodically for any changes or updates.If you have any questions or concerns regarding the sale or these terms and conditions, please contact our customer support team for assistance. Happy shopping! 

30% OFF Discount - Sale & Refund Order Offer:
Enjoy 30% off orders placed between July 5th, 8:00 AM NZT, and July 16th, 11:59 PM NZT, 2024. A minimum purchase of $30 NZD is required. During this period, three orders will be randomly selected for a full refund. No code is needed at checkout. This offer cannot be combined with any other discounts or promotions. Winners of the refund will be notified via email within 7 days after the promotion ends.

10% Welcome Offer
By accepting and using the 10% off welcome discount code provided via the popup, you acknowledge and agree to the following terms and conditions: The discount is applicable for a single use only and limited to one use per customer. There is no minimum purchase requirement to redeem the discount. The discount code holds no cash value and cannot be exchanged for any form of compensation. To apply the discount, simply enter the code at the checkout. This offer is non-transferable and valid for the original recipient only. We reserve the right to modify or terminate this offer at any time without prior notice. Standard terms and conditions of sale apply.

No reseller activity

You may not sell or resell any of the products, services or samples you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or products or services to be provided to you if we believe, in our sole discretion, may result in the violation of our terms and conditions.

Third party links

Fur Love Limited may provide links to other websites or applications (collectively, ‘third party websites’) as a service to those interested in this information. Fur Love Limited does not monitor, approve or have any control over any content located on third party websites. The inclusion of any links to third party websites does not imply any association or relationship between Fur Love Limited and the third party website. Fur Love Limited does not guarantee, endorse or adopt the accuracy or completeness of content on any third party website. Fur Love Limited is not responsible for updating or reviewing content on third party websites. You use third party websites at your own risk.


We may use reviews submitted to thefurlove.com for promotional purposes. 

Accuracy of billing information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Where you have chosen to create a user account with us, you agree to treat your account log in information (including your password) as confidential. You may not use a password which is obvious or easy to guess or determine.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Personal information

Your submission of personal information through the store and this website is governed by our Privacy Policy.

Intellectual property

We own or license all intellectual property rights in this website and all content contained on it, including (but not limited to) all product and brand names, logos, trade marks, designs, artwork, visual effects, graphics and source code.

You may download or print extracts of this website solely for your person use. Any other use of the intellectual property contained on this website, including the copying or downloading of information for commercial purposes, is strictly prohibited and will constitute a breach of these Terms of Service.

Disclaimer of warranties and limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

While we take all reasonable steps to ensure the safety of this website, we do not warrant or represent that this website is or will be free or secure from viruses or other malicious code.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may suspend the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We shall not be liable to you for any delay or non-performance of our contractual obligations to the extent that such delay or non-performance is caused by an event or circumstance which is outside our reasonable control.

In no case shall Fur Love Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Where we are found liable to you despite provisions in these terms and conditions excluding our liability, our maximum aggregate liability to you will be limited to either NZ$1,000, or the value equal to twice the price paid by you to us in respect of any order of products or series of orders of products (whichever is greater).


You agree to indemnify, defend and hold harmless Fur Love Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these terms and conditions, or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Changes to terms and conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and conditions by posting updates and changes to this website. Please check this website periodically for changes. Your continued use of or access to this website or the Service following the posting of any changes to these Terms and conditions constitutes acceptance of those changes.

Shipping and Returns

How much is Shipping?

New Zealand Customers:

Orders over $100.00 are free

Auckland: $7.50 NZD
Waiheke Island: $45.00 NZD
North Island courier: $9.00 NZD
South Island courier: $16.00 NZD

Australia Customers:

Orders over $100.00 are free

Tracked: Starting from $22.00 NZD

How long will shipping take?

New Zealand Customers:

We aim to deliver your order within 1-2 business days.  Rural deliveries may take an additional 1-2 days.
Due to the impacts of COVID-19 on freight services, delivery timeframes may be delayed by 3-5 business days.

Australian Customers: 

Once picked up by the courier, parcels to Australia take 3-10 business days to all metro areas, and a further 2-3 business days for rural deliveries. 
Due to the impacts of COVID-19 on freight services, delivery timeframes may be delayed by 3-5 business days.

Order Delays:

Please note, from time to time there may be a delay while we work through large volumes of orders.

Return policy (for purchases direct from thefurlove.com)

The Fur Love Guarantee: If you don't like your product, return it to us for a full refund.

We back our products 100%. However, if you are not totally satisfied within 30 days of your purchase on thefurlove.com, then simply email us at info@thefurlove.com. We will contact you to advise where to return your product. Please ensure that the return is well packaged. Once we receive your product back, we will deposit your refund to the credit card used for the purchase and confirm this in an email back to you. Please note that any shipping costs are not refundable.

If you purchased your Fur Love product from a retailer other than thefurlove.com, please contact the retailer directly.

If you would like to try a product first, please be in touch with us for a free sample.  

Contact information

Questions about the Terms and conditions should be sent to us at info@thefurlove.com

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