Shipping & Returns
How much is Shipping?
New Zealand Customers:
Orders over $100.00 are free
Auckland courier: $7.50NZD
Waiheke Island courier: $45.00NZD
North Island courier: $9.90NZD
South Island courier: $16.00NZD
Australia Customers:
Orders over $100.00 are free
Tracked: Starting from $22.00NZD
How long will shipping take?
We will send you an email when your email has been dispatched with your tracking details so that you can follow your order's journey. If you don't receive an email to your inbox, kindly check your spam folder for tracking details.
**Due to the impacts of COVID-19 on freight services, delivery timeframes are delayed for both New Zealand and Australia orders.
New Zealand Customers:
*We aim to deliver your order within 1-2 business days. Rural deliveries may take an additional 1-2 days.
Please contact Post Haste Support directly to get information about your order once it has been dispatched, only contact Fur Love Customer Care if your order has been deemed lost by Post Haste or if you have received faulty or damaged products.
Australian Customers:
*Once picked up by the courier, parcels to Australia take 3-10 business days to all metro areas, and a further 2-3 business days for rural deliveries.
Please contact NZ Post Support directly to get information about your order once it has been dispatched, only contact Fur Love Customer Care if your order has been deemed lost by NZ Post or if you have received faulty or damaged products.
Return policy (for purchases direct from thefurlove.com)
The Fur Love Guarantee: If you don't like your product, return it to us for a full refund.
We back our products 100%. However, if you are not totally satisfied within 30 days of your purchase on thefurlove.com, then simply email us at info@thefurlove.com. We will contact you to advise where to return your product. Please ensure that the return is well packaged. Once we receive your product back, we will deposit your refund to the credit card used for the purchase and confirm this in an email back to you. Please note that any shipping costs are not refundable.
If you purchased your Fur Love product from a retailer other than thefurlove.com, please contact the retailer directly.