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Terms and Conditions

These are the official terms of use for thefurlove.com (the ‘website’), which is operated by Fur Love Limited. The content and services available on the sites are provided to you by Fur Love Limited and are subject to the following terms and conditions. 

Please also review our Privacy Policy in connection with certain functionality, ordering information and/or promotions. By accessing or using the sites, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions.

Fur Love Limited reserves the right to update or modify these terms and conditions at any time. When changes are made, we will make the revised version available on this webpage.

Please read these terms and conditions carefully before accessing or using this website. By accessing or using any part of this website, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access this website or use any services.

Our store is hosted on Shopify operated by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


All information and content available on the sites, including but not limited to Fur Love Limited’s name and logo, product images and descriptions, site design, text, graphics, images, trademarks, the selection and arrangement thereof are the property of Fur Love Limited and are protected by copyright law. No part or portion of this site may be copied, sold or used in any manner without the written consent of Fur Love Limited.


Our sites provide general information about Fur Love Limited and the products and services we offer. The information contained in the site has been prepared solely for the purpose of providing information about Fur Love Limited. We reserve the right to change, delete or move any material on the site at any time without notice. Fur Love Limited shall not be liable to you or any third parties for any direct, indirect, special consequential or punitive damages allegedly sustained arising out of your access to or inability to access the site. This includes viruses alleged to have been obtained from this site, your use or reliance on the site or any of the information or materials available on the site, regardless of the type of claim or the nature of the cause of the action.

Using the sites

Your right to use the sites is personal to you. You may not authorise others to use the sites and you are responsible for all of your own use of the sites. Content, information and advice given on the sites are free of charge (unless otherwise stipulated). You are responsible for your own network and connection charges.

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

Use of products and services

All of the products purchased from the sites should be used in accordance with the product’s instructions, precautions and guidelines. Please contact us if you have a question regarding shopping on thefurlove.com.

All prices displayed on thefurlove.com are represented in local currency. Where applicable, local taxes are shown and included in the price. All prices are correct at time of publication; however, we reserve the right to alter prices for any reason at any time. Products displayed on thefurlove.com may be purchased using a secure online Visa or Mastercard transaction facility. Credit card transactions are processed in New Zealand. Some banks may charge an overseas transaction fee and/or foreign currency exchange fee for purchases made outside of New Zealand.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Promotions and offers on the sites

All promotions and offers are exclusive to thefurlove.com unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and Fur Love Limited reserves the right to revoke promotions and offers at any time and for any reason without notice. A minimum spend or designated number of products purchased may be required to qualify for a promotion or offer. Any such requirement will be outlined in the promotion or offer details. Fur Love Limited reserves the right to run promotions and offers for sets periods of time and in specific geographies and not others if it so chooses. Free gifts cannot be exchanged for cash, resold by the purchaser, or returned for refund or replacement unless the product is faulty. Any decision made by Fur Love Limited regarding promotions and offers on the sites is full and final.

No reseller activity

You may not sell or resell any of the products, services or samples you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or products or services to be provided to you if we believe, in our sole discretion, may result in the violation of our terms and conditions.

Third party links

Fur Love Limited may provide links to other websites or applications (collectively, ‘third party websites’) as a service to those interested in this information. Fur Love Limited does not monitor, approve or have any control over any content located on third party websites. The inclusion of any links to third party websites does not imply any association or relationship between Fur Love Limited and the third party website. Fur Love Limited does not guarantee, endorse or adopt the accuracy or completeness of content on any third party website. Fur Love Limited is not responsible for updating or reviewing content on third party websites. You use third party websites at your own risk.


We may use reviews submitted to thefurlove.com for promotional purposes. 

Accuracy of billing information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Where you have chosen to create a user account with us, you agree to treat your account log in information (including your password) as confidential. You may not use a password which is obvious or easy to guess or determine.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Personal information

Your submission of personal information through the store and this website is governed by our Privacy Policy.

Intellectual property

We own or license all intellectual property rights in this website and all content contained on it, including (but not limited to) all product and brand names, logos, trade marks, designs, artwork, visual effects, graphics and source code.

You may download or print extracts of this website solely for your person use. Any other use of the intellectual property contained on this website, including the copying or downloading of information for commercial purposes, is strictly prohibited and will constitute a breach of these Terms of Service.

Disclaimer of warranties and limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

While we take all reasonable steps to ensure the safety of this website, we do not warrant or represent that this website is or will be free or secure from viruses or other malicious code.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may suspend the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We shall not be liable to you for any delay or non-performance of our contractual obligations to the extent that such delay or non-performance is caused by an event or circumstance which is outside our reasonable control.

In no case shall Fur Love Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Where we are found liable to you despite provisions in these terms and conditions excluding our liability, our maximum aggregate liability to you will be limited to either NZ$1,000, or the value equal to twice the price paid by you to us in respect of any order of products or series of orders of products (whichever is greater).


You agree to indemnify, defend and hold harmless Fur Love Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these terms and conditions, or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Changes to terms and conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and conditions by posting updates and changes to this website. Please check this website periodically for changes. Your continued use of or access to this website or the Service following the posting of any changes to these Terms and conditions constitutes acceptance of those changes.

Shipping and Returns

How much is Shipping?

New Zealand Customers:

Orders over $100.00 are free

Auckland: $7.50 NZD
Waiheke Island: $45.00 NZD
North Island courier: $9.00 NZD
South Island courier: $16.00 NZD

Australia Customers:

Orders over $100.00 are free

Tracked: Starting from $22.00 NZD

How long will shipping take?

New Zealand Customers:

We aim to deliver your order within 1-2 business days.  Rural deliveries may take an additional 1-2 days.
Due to the impacts of COVID-19 on freight services, delivery timeframes may be delayed by 3-5 business days.

Australian Customers: 

Once picked up by the courier, parcels to Australia take 3-10 business days to all metro areas, and a further 2-3 business days for rural deliveries. 
Due to the impacts of COVID-19 on freight services, delivery timeframes may be delayed by 3-5 business days.

Order Delays:

Please note, from time to time there may be a delay while we work through large volumes of orders.

Return policy (for purchases direct from thefurlove.com)

The Fur Love Guarantee: If you don't like your product, return it to us for a full refund.

We back our products 100%. However, if you are not totally satisfied within 30 days of your purchase on thefurlove.com, then simply email us at info@thefurlove.com. We will contact you to advise where to return your product. Please ensure that the return is well packaged. Once we receive your product back, we will deposit your refund to the credit card used for the purchase and confirm this in an email back to you. Please note that any shipping costs are not refundable.

If you purchased your Fur Love product from a retailer other than thefurlove.com, please contact the retailer directly.

If you would like to try a product first, please be in touch with us for a free sample.  

Contact information

Questions about the Terms and conditions should be sent to us at info@thefurlove.com

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