• Say Goodbye to 2020 with FREE SHIPPING for NZ+AUS More details

How much is Shipping?

New Zealand Customers:

Orders over $60.00 are free

North Island courier: $7.50 NZD
South Island courier: $10.00 NZD

Australia Customers:

Orders over $60.00 are free

Tracked: Starting from $11.00 NZD

How long will shipping take?

New Zealand Customers:

We aim to deliver your order within 1-2 business days.  Rural deliveries may take an additional 1-2 days.
Due to the impacts of COVID-19 on freight services, delivery timeframes may be delayed by 3-5 business days.

Australian Customers: 

Once picked up by the courier, parcels to Australia take 3-10 business days to all metro areas, and a further 2-3 business days for rural deliveries. Due to the impacts of COVID-19 on freight services, delivery timeframes may be delayed by 3-5 business days.

Order Delays:

Please note, from time to time there may be a delay while we work through large volumes of orders.

 

Return policy (for purchases direct from thefurlove.com)

The Fur Love Guarantee: If you don't like your product, return it to us for a full refund.

 

We back our products 100%.  However, if you are not totally satisfied within 30 days of your purchase on thefurlove.com, then simply email us at info@thefurlove.com.  We will contact you to advise where to return your product.  Please ensure that the return is well packaged.  Once we receive your product back, we will deposit your refund to the credit card used for the purchase and confirm this in an email back to you.  Please note that any shipping costs are not refundable. 

 

If you purchased your Fur Love product from a retailer other than thefurlove.com, please contact the retailer directly. 

 

If you would like to try a product first, please be in touch with us for a free sample.  

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