WHAT IS PAMPERED POOCH HOTEL?
Pampered Pooch Hotel is the vacay every dog dreams of. All your desires come true before you even think of them. It's our way of saying "thank you". There are 3 levels in The Pampered Pooch Hotel. Starting at the The Parkside Suite and moving up to The Penthouse, to unlock each level you need to do three things: earn points, review products and refer friends. By earning Pooch Stars you will receive exclusive offers, perks, discounts and much more. All dogs deserve a pamper at the Pampered Pooch Hotel!
CAN ANYONE CHECK IN TO THE PAMPERED POOCH HOTEL?
All breeds, shapes, ages and sizes of fur can check in to the Pampered Pooch Hotel. Just get your human to help you.
HOW DO I GET CHECKED IN?
To check in to the Pampered Pooch Hotel, click “Create an account”. To avoid spelling mistakes, be sure your humans do the typing. Once completed, you will see your dashboard you are able to activate the programme, click that and the concierge will welcome you to participate in all the activities we have prepared for you to earn Pooch Stars. Be sure to check in and earn your first pooch stars.
WHAT ARE POOCH STARS?
Pooch Stars are like dollars, but for fur babes to use. You can use them to redeem your rewards, exclusive offers, and discounts. Pooch Stars are what you need to move up in suites and get the rewards that you deserve.
HOW CAN I SPEND MY POOCH STARS?
It’s simple, click on the “Rewards” tab, and you will see the list of all discounts and perks you can redeem with your Pooch Stars.
HOW CAN I EARN POOCH STARS?
You can earn Pooch Stars by completing actions listed in your rewards account. Just click on the Rewards account to see the list of Pampered Pooch festivities available for you to take part in.
WHERE DO I CHECK MY POOCH STAR BALANCE?
You can check your Pooch Star balance by checking in to the Pampered Pooch Hotel account.
HOW DO I RECEIVE MY REWARDS?
It's called room service pooch; all the fantastic rewards will be delivered straight to you via email. So make sure your details are correct, and you've checked your junk mail. If you've unsubscribed to our emails, you'll need to login regularly to check for rewards. Any issues, please bark out to us!
DO MY POOCH STARS EXPIRE?
Luxury can't last forever; if left untouched for 12 months, your Pooch Stars will expire.
WHAT MAKES A 'SUCCESSFUL REFERRAL'?
You refer a friend through the Pampered Pooch Hotel dashboard via the 'refer a friend' button. They then must enter their email via the unique link sent to them which sends one email with a discount code. They then must purchase using the code in the email at checkout. Remember, they have to be a new customer and purchase a minimum $30 worth of product.
I'VE SHARED FUR LOVE WITH A FRIEND, BUT WHY HAVEN'T I RECEIVED THE $10 VOUCHER?
You must refer your friend through the Fur Love refer a friend in your dashboard once checked-in. You will receive the voucher once your friend has made a purchase using the unique link you send them.
WHAT IS THE PENTHOUSE SUITE?
The views and service couldn't be better in The Penthouse Suite; you've hit the Pampered Pooch Hotel cloud nine BABY. Welcomed with a Full-Sized Gift and showered in love, this level has endless perks. First, cash in $30 for every 700 Pooch Stars earned. Did we mention you will be part of upcoming releases? You are indeed part of the Fur Love family up here. You'll receive other exclusive goodies that only you and fellow Penthouse Pooches will get your paws on.
WHAT IS THE POOLSIDE SUITE?
Get ready for the pool party of the year! Of course, all the treats from the Parkside Suite are included, but this is where the fun starts. You can cash in a $15 store credit for every 450 Pooch Stars earned. So get your tan on while hitting the pool bar, as you will also be receiving a Deluxe Mini Product Gift.
WHAT IS THE PARKSIDE SUITE?
The first big adventure always involves a park outing, so it makes sense for every pooch to start here. Grab that picnic blanket & favourite ball to enjoy early access to new arrivals and sales. Get muddy and frolic in the long grass carefree on 'Double Pooch Star' nights when you can earn double the amount of Pooch Stars for your purchases. Bark like crazy to other fur friends, and both get $10 when you successfully refer them. For each Birthday, pooches will receive a gift in their inbox because every year with a fur babe is an absolute gift.
I REACHED A SUITE THAT GIFTS A FREE PRODUCT TO ME, BUT I HAVEN'T RECEIVED IT?
Congratulations on your upgrade pooch! Bark at our team via info@thefurlove.com if you are waiting on your free gift still.
WHY AM I NOT RECEIVING ANY EMAILS ABOUT PAMPERED POOCH HOTEL?
It's normal for those paw digits to enter the wrong details. Get your human to check your details are correct under the 'your account details' section in the dashboard. Don't forget to check your junk mail and subscribe to our emails; if all fails, get in touch.
HOW DO I LEAVE A PRODUCT REVIEW?
Product reviews are only accessible to customers after they purchase a product through our website. You will receive an email after receiving your order and hopefully have had the chance to pamper yourself. Just keep an eye out for on your inbox.
CAN I REDEEM MY DISCOUNTS AT STORES WHERE FUR LOVE IS SOLD?
No, the Pampered Pooch Hotel is only at www.thefurlove.com and cannot be used in conjunction with any other offer.
I PURCHASED SOMETHING BUT DIDN'T RECEIVE ANY POOCH STARS. WHAT'S GOING ON?
Pooch stars are only rewarded to pooches who have signed up to the Pampered Pooch Hotel. Contact our team if you believe you have checked in or should have more points than you currently do.
HOW DO I RESET MY PASSWORD?
Select 'Forgot your password' on the account check-in page and follow the instructions.
I AM ALREADY A CUSTOMER OF FUR LOVE. DO I NEED TO JOIN? ARE MY PREVIOUS PURCHASES INCLUDED?
We understand some pooches prefer the do not disturb room service, so you will still need to sign up for the Pampered Pooch Hotel, so we know you're up for us to email you for your rewards. To ensure your past 12 months of Fur Love loyalty don’t go unnoticed, send us a quick email so we can update your Pooch Stars.
For more information, Terms and Conditions for the Pampered Pooch Hotel loyalty programme are available here.