Last updated: 1 August 2026
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Reward programme
The Fur Love Pampered Pooch Hotel is Fur Love’s exclusive reward programme, offering benefits to our retail customers worldwide. This programme is managed by Fur Love Limited (NZBN 9429047035140) (“we” or “us”). By subscribing to Fur Love marketing emails, you automatically participate in this programme. Please read these Terms & Conditions carefully.
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Eligibility
a. To receive rewards under the Pampered Pooch Hotel programme, you must be subscribed to Fur Love marketing emails. Rewards are sent to the email address used to subscribe to Fur Love communications.
b. If you unsubscribe from Fur Love marketing emails at any time, you will not receive reward notifications and will no longer be eligible for programme benefits until you resubscribe.
c. If you are under the age of 18, you must have your parent or guardian’s approval to participate. Your parent or guardian will need to read these Terms & Conditions, along with our Privacy Policy.
d. Fur Love team members, wholesale customers, and distributors are not eligible to participate in the programme.
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How the Programme Works
a. There is nothing to join, no points to accumulate, and no tiers to reach. Rewards are issued automatically based on your email subscription status and purchase history, tracked through your Shopify customer account.
b. Rewards are delivered by email to your subscribed email address. You must be subscribed to Fur Love marketing emails to receive reward notifications.
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Discount Codes
a. All discount codes issued under this programme are unique, single-use, and valid for 7 days from the date of issue.
b. Codes cannot be extended, reissued, transferred, or exchanged for cash. Codes cannot be combined with other discount codes unless otherwise stated.
c. Fur Love reserves the right to verify eligibility before honouring a code.
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Free Product Rewards
a. Free product rewards are delivered as a unique discount code applying 100% off a specified product at checkout. The customer must add the specified product to their cart and apply the code at checkout.
b. Where a minimum purchase applies, the code will not be valid unless the minimum spend is met at checkout.
c. Free product rewards are subject to stock availability. Fur Love reserves the right to substitute a product of equal or greater value if the specified product is unavailable.
d. Free product rewards have no cash value and cannot be exchanged or transferred.
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Order Count Milestones
a. Lifetime order count is calculated based on completed, paid orders placed through thefurlove.com associated with your customer account. Refunded or cancelled orders may affect your lifetime order count.
b. Milestone rewards are issued once per threshold reached and do not repeat, except for the recurring every-5-orders reward from order 10 onwards. Milestone rewards are triggered at the point a threshold is crossed after the programme launch date. Customers who have already met a threshold prior to the programme launch date will not receive retrospective rewards for that threshold, but will receive rewards for any future thresholds they reach.
c. Checkout purchases made under a different email address will not contribute to your lifetime order count and cannot be added retrospectively.
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Restrictions
a. Rewards are not transferable and cannot be redeemed or exchanged for cash or equivalent.
b. All rewards are subject to availability. Fur Love is not liable for rewards not being available for any reason.
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Change of Details
a. You will need to inform us of any change to your email address or contact details. You can do this by logging into your account on the Fur Love website or contacting us via the “Contact Us” page.
b. Fur Love is not responsible if you do not notify us of any change of details, which may result in you not receiving rewards.
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Opting Out
a. You may unsubscribe from Fur Love marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email. Please note that unsubscribing will make you ineligible to receive programme rewards.
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Fur Love’s Liability
a. We do not make any representations or warranties in relation to the Pampered Pooch Hotel programme or the value of membership, other than those we cannot exclude as a matter of law.
b. We exclude all liability in relation to your participation in the programme and rewards, other than any liability we cannot exclude as a matter of law.
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Changes to the Programme
a. Fur Love reserves the right to modify, suspend, or close the programme at any time. Where changes reduce existing benefits, at least 14 days notice will be provided to current subscribers by email.
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Terms and Conditions
The current Terms & Conditions are published on the Fur Love website. Continued participation in the programme after changes are made constitutes acceptance of the updated Terms & Conditions.
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Contact Us
If you have any questions or concerns about the Pampered Pooch Hotel programme, please contact us via the “Contact Us” page on the Fur Love website.
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Governing Law
These Terms & Conditions are governed by the laws of New Zealand and were last updated in August 2026.